POLICIES
I love all of my clients at Color Vibe Salon, and I want to make sure everyone feels at home in the salon. That’s why I have set a few basic policies to make sure everyone who walks through our doors has an experience that leaves them wanting to return time and again. Take a quick read. If you have any questions, just let me know.
CANCELLATION AND LATE POLICY
In order to continue to provide the best possible scheduling options to my guest, please try to give a 24 hours' notice should you need to reschedule, modify or cancel your visit with me. Should you cancel your appointment with less than 24 hours' notice, a $15 per service cancelled fee may apply. This also includes not getting a service that you are scheduled for day of your appointment. Please let me know in advance if you would like to modify your appointment. That fee will be added to your bill day of or at your next appointment. If you no call no show 100% of payment is due to reschedule. If you no show two times I will no longer be able to service you.
In order to receive the full experience please arrive 5-10 minutes of your service time. If you will arrive 15 minutes late, please let me know and I will always do my best to do the same for you.
SERVICE RE-DO AND RETAIL RETURN POLICY
I strive to offer my guest the highest level of guest satisfaction. If you are having challenges with your cut or color, let me know within 7 days of your visit and I'll be happy to correct the issue at no additional charge. Should you make a retail purchase that you are unsatisfied with, I will accept retail exchanges for 14 days.