POLICIES
I love all of my clients at Color Vibe Salon, and I want to make sure everyone feels at home in the salon. That’s why I have set a few basic policies to make sure everyone who walks through our doors has an experience that leaves them wanting to return time and again. Take a quick read and know that I understand that things happen and there may be situations that are not controllable. If you have any questions, just let me know.
CANCELLATION POLICY
In order to continue to provide the best possible scheduling options to my guest, please try to give a 24 hours notice of your appointment time to modify, reschedule or cancel. If less than 24 hours notice, a $15 per service cancelled fee may apply. That fee will be added to your bill day of or at your next appointment.
This also includes not getting a service that you are scheduled for day of your appointment. If you would like to modify your appointment you are able to do so by utilizing my online booking system.
If you no call no show 100% of payment is due to reschedule. If you no show two times I will no longer be able to service you.
LATE POLICY: In order to receive the full experience please arrive 5-10 minutes of your service time. If you will arrive 15 minutes late, please let me know and I will always do my best to do the same for you.
SERVICE RE-DO POLICY
I strive to offer my guest the highest level of guest satisfaction, but also understand that we all have off days. Therefore, if you are having challenges with your cut and color, let me know within 7 days of your visit. I'll be happy to correct the issue at no additional charge for mistakes or mishaps. This does not include a change of mind and require a whole new service to be performed.
RETAIL RETURN POLICY: Should you make a retail purchase that you are unsatisfied with, I will accept retail exchanges for 14 days.
THANK YOU to my guest that are already understanding and considerate of my time and small business.