CREATING A COMFORTABLE SPACE FOR ALL!
I love all of my clients at Color Vibe Salon, and I want to make sure everyone feels at home in the salon. That’s why I have set a few basic policies to make sure everyone who walks through our doors has an experience that leaves them wanting to return time and again. Take a quick read and know that I understand that things happen and there may be situations that are not controllable. If you have any questions, just let me know.
SCHEDULING & CANCELLATION POLICY
To offer the best availability to all guests, please provide at least 24 hours' notice for any cancellations or changes.
Cancellations or changes made with less than 24 hours' notice may result in a $15 per service fee, including skipped services on the day of your appointment. This fee will be added to your total or applied at your next visit.
No call/no shows must pay the full-service amount before rescheduling.
To enjoy your full experience, please arrive 5-10 minutes early. Running 15+ minutes late? Just let me know-I'll always do my best to do the same for you!
SATISFACTION GUARANTEE
I strive to offer my guest the highest level of guest satisfaction-but i also understand that we all have off days. If you're experiencing any challenges with your cut or color, please reach out within 7 days of your visit. I'm happy to make any necessary corrections at no additional charge for mistakes or mishaps.
PLEASE NOTE: this does not apply to a change of mind or requests that require a completely new service.
LOVE-IT POLICY: Not loving a retail product? Exchanges are accepted within 14 days of purchase.
THANK YOU for respecting the boundaries and policies that I've set- they're here to protect your time, my time, and the overall experience. It means a lot to have your support.